15-Day Return Window Policy

Return Window Policy

Our return window begins from the date of purchase (for in-store purchases) or delivery date (for online orders). You have exactly 15 calendar days to initiate your return request.

Important: Returns initiated after the 15-day window cannot be processed. Please plan accordingly and contact us promptly if you need to return an item.

1. Eligible Items for Return

  • Items in original, unused condition
  • Original packaging and tags attached
  • Receipt or proof of purchase required
  • Items not damaged due to normal wear and tear

2. Non-Returnable Items

  • Personalized or customized products
  • Perishable goods
  • Items marked as "Final Sale"
  • Digital downloads or software
  • Intimate apparel and swimwear

3. Return Process

Contact Us First
Before shipping any items back, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely package your items in original packaging when possible. Include your RMA number and original receipt.
Choose Shipping Method
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
Processing Time
Once we receive your return, please allow 3-5 business days for inspection and processing.

4. Customer Responsibility

Return shipping costs are typically the customer's responsibility. However, we will cover return shipping if :

  • The item was damaged during shipping
  • We sent the wrong item
  • The item has a manufacturing defect

5. Refund Information

Refunds will be processed to your original payment method within 5-7 business days after we approve your return. Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We currently process exchanges as returns and new orders. Please return your original item following the process above and place a new order for your desired item.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

shop@milaniore.com
Start Return Process Track My Return
Please Note: This return policy is subject to change. The policy in effect at the time of your purchase will apply to your return. Last updated: [Current Date]